Store Policies

StageGear ONLY sells dance costumes to dance studio owners in Australia and New Zealand.

HOW TO ORDER

Please see our 'How To Order' information under the FAQ section. 

ORDER CONFIRMATION

If ordering online, you'll receive an Order Confirmation, moments after you complete your order.   We will then send you an invoice/receipt within 3 business days.  Please carefully check your order against your order confirmation and invoice.   

If you are using our order form, please retain a copy of your original order. We will acknowledge your order within 3 business days of receipt (assuming payment made at time of ordering) and assign an order number to it. If you do not receive your invoice within 3 days, call us. Please check this confirmation against your original order and notify us at once if they do not agree. Make sure we have your current day phone number, mobile phone number and email address in case we need to contact you about your order.

POSTAGE

See our Postage pricing, in the FAQ section on the website. 

PAYMENT OPTIONS AND TERMS

All orders require a minimum deposit of 25%. Orders by fax or mail must use a credit card or have a direct deposit receipt attached for at least 25% deposit.

CREDIT CARDS

We accept VISA and MASTERCARD. There are no additional fees for paying by credit card. Your account is charged upon receipt of your order.  For mailed/scanned orders, if your credit card number is declined, you will need to provide another form of payment within 48 hours. Please make sure we have a phone number to reach you during the day. If you forgot to tick a payment percentage on a mailed/scanned order form, for either 25% deposit or 100% full payment, we will default to charging your credit card a 25% deposit as an initial transaction.

If you make an error with your calculations on the mailed/scanned order form, we will charge your card the correct amount based on the pricing in our current price booklet. This will be either 25% or 100% of the correct amount based on the payment percentage you have chosen.

DIRECT DEPOSIT PAYMENTS

If you wish to pay by direct deposit, you must send the receipt for payment with the order. If you choose to pay 25% deposit, please also ensure you fax or email us the second receipt when you pay the balance. Balance is due one week prior to postage date.

Bank account details: StageGear Pty Ltd, National Australia Bank, BSB 082-146 ACC # 873746098

PAYMENT OF BALANCE

For both, online and paper orders, if you choose to pay your balance by Credit card, your card will be charged when the goods are ready to be dispatched from Sydney to you (sometimes this is earlier than the postage date listed on your invoice). If you choose to pay your balance by direct deposit, the balance is payable one week prior to the postage date as advised on your emailed invoice. Goods cannot be posted to you until balance of payment for goods has cleared. 

DELIVERY TIME

Costumes will be posted from Sydney six weeks after the order is placed and deposit received. Cheer styles requiring an applique, will be posted from Sydney eight weeks after the order is placed and deposit received. If items are in stock, postage can be as quick as ten days. We will advise your delivery date with your emailed invoice. If we anticipate any problems, we will let you know right away. Order early to make sure you are not disappointed.

EXCHANGES, CHANGES AND CANCELLATIONS

Requests for cancellations must be prior to garments being cut. Orders that have been cut cannot be cancelled. Requests for cancellations or changes to orders (i.e. sizes) must be in writing (fax or email) and received within 48 hours of original order being sent to us. Rush orders cannot be cancelled or changed. To the extend permitted by law, delivered costumes and accessories are not refundable.  If you need to add additional sizes, this must be done within 24 hours or a new order will need to be placed. 

We will respond within two business days to your request, if you have not heard from us within three business days, please ring to confirm your message was received.

Please be aware there is an $18 per piece charge for each costume exchanged (this is to offset the international post of the new costume and the restocking of the old), plus new domestic postage charges. Exchanges are considered a new order with corresponding delivery time. Exchanges must be for the same style and colour. XL & XXL cannot be exchanged.

Exchanges are accepted for 30 days after receipt of the goods. Exchanges are only permitted for 2017 StageGear catalogue styles. Exchanges are not permitted for styles from previous catalogues (that are no longer running in the current StageGear catalogue) or ‘custom’ styles (including ‘Create Your Own Colour’ Cheer styles) or any style that is yet to be published in a StageGear catalogue.

If you need to exchange goods please call or email the office. Replacement items cannot be posted until your original items have been returned. Altered, named, worn or soiled items cannot be accepted for exchange.

If you need to add in additional sizes to an order, please do so within 24 hours of placing your order. After 24 hours, you will be required to place a new order and will be invoiced separately.

STANDARD AND SPECIAL SIZES

One price is charged for all standard sizes available – XSC, SC, ISC, MC, IMC, LC, SA, MA, LA. Special sizes are XLC, XXLC, XLA, XXLA. For XL sizes add ten dollars per costume and for XXL sizes add twenty dollars per costumes. Optional accessories do not incur additional charges for XL and XXL sizes.

Please note, XLC & XXLC are designed specifically for the rounder body shaped child (not petite or preteen).

PLEASE CHECK YOUR COSTUMES WHEN THEY ARRIVE

Our aim is to make sure you are happy with our product, so we are increasing the time frame you have to notify us of any issues from 10 days to 30 days. To ensure that we can help you, we must be informed within this 30 day timeframe of any missing pieces or garment concerns. Please unpack and open your costumes and check that all pieces are included and that you are happy with the garment within this timeframe.

NEW ZEALAND CUSTOMERS

Please call the office for specific information regarding New Zealand duties and offset credits. Or refer to your price booklet and inserted mailer.

MORE INFORMATION

To read all the StageGear information on a range of topics, please refer to our current Price Booklet.

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Today's StageGear troupe orders will be posted from Sydney on 01/01/2018
Contact Us: (02) 9984 0433
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StageGear®
PO Box 898, Narrabeen, New South Wales, 2101, Australia
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