Postage, Returns & Exchanges
REGULAR VIA AUSTRALIA POST
Postage within Australia
1 costume - Flat Fee $14
2-11 costumes - Flat Fee $22
12+ costumes - Total number of costumes (+ hats) multiplied by $1.85
Postage to New Zealand
1 costume - Flat Fee $22
2-11 costumes - Flat Fee $44
12+ costumes - Total number of costumes (+ hats) multiplied by $3.50
Express postage for 12+ costumes is three times the listed price.
1-11 costumes is double the listed price.
EXCHANGES, RETURNS & CHANGES
To the extent permitted by law, delivered costumes and accessories are not refundable. Requests for cancellations must be prior to garments being cut. Orders that have been cut cannot be cancelled. Rush orders cannot be cancelled or changed. Requests for cancellations or changes to orders (i.e. sizes) must be in writing (fax or email) and received within 48 hours of original order being sent to us. We will respond within 48 hours, if you have not heard from us within 48 hours, please ring to confirm your message was received.
There is an $18 per piece charge for each exchanged item (this is to offset the international postage of the new costume and the restocking of the old), plus new domestic postage charges. Exchanges are considered a new order with corresponding delivery time.
Exchanges are accepted for 30 days after receipt of goods. Exchanges are only permitted for 2020 StageGear Catalogue styles. Exchanges are not permitted for styles from previous catalogues (that are no longer running in our catalogue), or 'custom' styles (including 'Create Your Own' Cheer styles) or any style that is yet to be published in the StageGear catalogue. Exchanges must be for the same style and colour. XL & XXL sizes cannot be exchanged.
If you need to exchange goods please call or email the office. Replacement items cannot be posted until your original items have been returned. Altered, named, worn or soiled items cannot be accepted.
Additions to orders must be made within 24 hours of placing the order (email, firstname.lastname@example.org). After 24 hours a new order will need to be placed.